1. When will the Lehigh Division and administrative staff be moving to 4703 Hamilton Blvd.?
2. Who will be working at the new facility?
3. What will be the branch hours of the Lehigh Division at 4703 Hamilton Blvd.?
4. What will be the branch hours for the General Office at the Plaza?
5. Are there any new products or services you’ll be offering at the new facility?
6. Will the ATM at the Lehigh Service Center still be there when the branch moves to 4703 Hamilton Blvd.?
7. Will I need a badge or to be buzzed in to get into the new branch at 4703 Hamilton Blvd.?
8. What will the credit union’s new address be?
9. Will the credit union have a new phone number?
10. Will members need new checks to reflect the new address?
11. Will there be a drive through or ATM at the new facility?
12. How many branches does PPL GOLD have now?
13. How many employees are there at PPL GOLD?
14. Where did the word GOLD come from?
15. I have more questions about the new branch and administration building but they are not answered here. Where do I submit my questions?
16. Why is the General Office in the Plaza and the Lehigh Division at the PPL Lehigh Service Center both closing early on Friday, April 23?

1.  When will the Lehigh Division and administrative staff be moving to 4703 Hamilton Blvd.?
   
   We moved! We are very excited to announce that the Lehigh Division and administrative staff have moved into our new branch and administration facility. Effective Monday, April 26, you can visit us at our new location. We look forward to seeing you at our new facility!

2.  Who will be working at the new facility?
   
   Once you are inside the new facility, you will be greeted by the same friendly member service representatives that currently assist you and your financial needs at our Lehigh Division. Pat Roth will continue to serve as your Branch Manager at the 4703 Hamilton Blvd. location.
   
   Since the new location also serves as the administration building, all back office staff and administration will also be working at our new facility.

3. What will be the branch hours of the Lehigh Division at 4703 Hamilton Blvd.? 
   
   When the Lehigh Division moves from Hausman Road to 4703 Hamilton Blvd., our office hours will change from 10:00 AM – 4:30 PM to 9:00 AM – 5:00 PM. We realize that some of you may have needs that go beyond our newly proposed hours and we will consider making necessary changes to accommodate your financial needs once the new facility is open and operating.
    

4. What will be the branch hours for the General Office at the Plaza?
   
   The branch hours for the General Office at the Plaza will remain the same. Our hours of operation there are currently 8:30 am-4:30 pm.  

5.  Are there any new products or services you’ll be offering at the new facility?
   
   A new service we’ll be offering our members at the new facility includes cash withdrawals. Our Lehigh Division will now have cash and you can take advantage of this very convenient service as soon as we move in. 
   
   We’ll also be serving complimentary coffee so you can enjoy a fresh cup while you conduct your financial transactions. Be sure to visit us frequently to take advantage of this special service! 

6. Will the ATM at the Lehigh Service Center still be there when the branch moves to 4703 Hamilton Blvd.?
   
   The ATM at the Lehigh Service Center will remain when we move to our new branch location at 4703 Hamilton Blvd. We encourage people to use our ATM as it provides surcharge-free transactions when you use your PPL GOLD VISA Debit Card. For more information on opening a PPL GOLD Checking Account with a FREE VISA Debit Card*, click here.

7. Will I need a badge or to be buzzed in to get into the new branch at 4703 Hamilton Blvd.?
   
   You will not need a PPL badge or need to be buzzed in by security at our new branch location. This convenient change will allow all members—including family members—to easily access the products and services available to you at our branch.  

8. What will the credit union’s new address be?
   
   The address of our new branch and administration building is:
   
   4703 Hamilton Boulevard
   Allentown, PA 18103
   
   That address will also be our mailing address and the address you should use when mailing deposits, loan documents or any other information to the credit union.  

9. Will the credit union have a new phone number?
   
   All of our phone numbers will be changing in conjunction with the move to our new branch and administration building. Our new phone and fax numbers are:
   
   Phone: 484-223-4200
   Fax: 484-223-4250
   
   Individual phone numbers will also be changing. Members will be notified when the additional new phone numbers are available.  After we move, you will be able to retrieve our new phone numbers when you call our old phone numbers for three months.  

10. Will members need new checks to reflect the new address?
    
    Members will not need new checks to reflect our new address. You can simply use your current checks—with our old address—until you need a refill. All refilled checks will be provided with our new address after we have moved.  

11. Will there be a drive through or ATM at the new facility?
    
    During the early stages of development for our new facility, we took into consideration our members’ needs when determining whether or not we should have a drive through and ATM. Most of our members utilize direct deposit and have a limited need to cash checks. 
    
    Since our main goal was to build a cost-effective facility, we decided not to build an expensive drive-through or ATM. Our decision was confirmed after we evaluated the needs of our members. Our members typically don’t have the financial habits that require the frequent use of these expenses and we’d rather spend our money providing you with high savings rates, low loan rates and essentially no fees. 

12. How many branches does PPL GOLD have now?
    
    PPL GOLD has two branches that serve our members. Our General Office is located in the Plaza building at 835 W. Hamilton St. and our new facility will be the location of our Lehigh Division located at 4703 Hamilton Blvd. Our new facility will also be the location for our administration and we will share the office space with the Lehigh Division.
     

13. How many employees are there at PPL GOLD?
    
    There are currently 20 employees assisting members, overseeing back office operations and conducting other day-to-day activities to keep the credit union operating at its finest. 

14. Where did the word GOLD come from?
    
    The word GOLD references back to 1990 when the General Office Credit Union and the Lehigh Division Credit Union merged to form PPL GOLD Credit Union. The acronym can be credited to Charles Braxmeier, who was the Lehigh Division’s General Manager at the time. 
    
    In keeping with tradition, the new branch and administration building at 4703 Hamilton Blvd. will be referred to as the Lehigh Division. The Plaza Branch, which is located at 835 W. Hamilton St., will still be referred to as the General Office.  

15. I have more questions about the new branch and administration building but they are not answered here. Where do I submit my questions?
    
    If you have additional questions about our new branch and administration building, please email your question to mas@pplgold.org. We will do our best to answer your question to the fullest and provide that answer in our FAQ section.

16. Why is the General Office in the Plaza and the Lehigh Division at the PPL Lehigh Service Center both closing early on Friday, April 23?

    In preparation of our move to our new branch and administration facility, we need to close both branches at 2:00 PM on Friday, April 23. The Lehigh Division at the PPL Lehigh Service Center will be preparing to move from their current location to our new location at 4703 Hamilton Blvd. The General Office at the Plaza will not be moving, but they will be preparing for a technology change with our computer and phone systems.

    We apologize for any inconveniences our early closing may cause. You can still access your accounts online through our Internet Banking. You can also use over 37,000 of our surcharge-free ATMs with your PPL GOLD VISA debit card to make cash withdrawals.

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